Mehiläinen
The appointment scheduling system of Mehiläinen was outdated and they needed a new, flexible system which would work in both desktop and mobile.
![Mehiläinen](/_nuxt/f06f893c211e133246e0a5b52aac9115.png 750w,/_nuxt/dc7619ac547b4a50534d5c5756d45d7d.png)
Description
The Mehiläinen Group is the best-known provider of private health care and social services in Finland. Currently, Mehiläinen's nationwide service network of privately funded health services consists of a total of 27 medical centres, occupational health centres which augment the service network, and 9 hospitals.
![Top Products](/_nuxt/c592b27897d99fd0e5293bf52bcef667.jpg 750w,/_nuxt/8aefb1669cc50e6b81573efccfb87146.jpg)
The Starting Point
The old appointment scheduling and nearly all the benchmarked services had step-by-step funnels. Instead of settling to the status quo, we decided to do go the extra mile and do a completely new approach to shorten the path to a successful online reservation.
A lot of effort was put in special case handling – the basic scenario was relatively simple, but all the exceptions to the flow were designed carefully as well.
![Design System](/_nuxt/76879f1983d927de73e936efa40d5962.jpg 750w,/_nuxt/3139f97e61eb65addfd270016b14fe14.jpg)
The Outcome
The reservation flow of the appointment system was redesigned in cooperation with Mehilainen crew – both for private and occupational-health customers.
Instead of having an inflexible 5-step reservation funnel-like their competitor the system was designed to be flexible to filter search results based on customers' preferences and in a map view. The appointments can be scheduled on a single page after clicking the booking button.